Before you book
- How do I make a booking?
You can call us on the given number or use our web based booking engine to create a booking request. You may also enter an exact address or postcode.
Select from the available vehicle options, if multiple are available. You can visit our tariff section to understand how pricing will be calculated.
- How do I cancel my booking request?
Call us on +44 7770056789 as early as possible and request for cancellation. If the driver has reached your pickup point, then a booking fee of GBP 3.00 is applicable at the driver's discretion.
- Can I request more than one vehicle?
Yes, you can request more vehicles. Please make sure you assign a point of contact in the other vehicle for any queries and payments.
- How do I pay for my ride?
You can pay using cash for now. We are developing an online payment option and we will roll it out to you soon.
- Do I need to tip the driver?
Well, it depends completely on you. If you think our driver partner went overboard and made your ride super comfortable, it is upto you!.
Before you travel
- What luggage entitlement will I have?
If you are choosing University or City transfers, you are allowed a limited luggage weight. If you have chose, Airport/Inter-City transfers you can check with our team how much luggage you are allowed to carry. Please note that our luggage policy is in line with the Lancaster Licensing Authority Guidelines.
- Where will I meet the driver when I arrive?
When your request is accepted by us, the driver will reach you at the pickup location given by you. We will also share with you the driver's name, contact number, vehicle make, model, and plate number.
- What happens if I can't locate my driver?
If you can't locate your driver, please first try and dial the driver on the contact number we share with you on the booking confirmation. If the driver is still unavailable, please reach out to us on +44 77000 56789 and we will be happy to serve you.
- My group size has changed, can I choose another vehicle?
Call us on +44 7770056789 as early as possible and request for a change in vehicle. If the driver has reached your pickup point, then a booking fee of GBP 3.00 is applicable at the driver's discretion.
- Can I request a specific driver?
We connect you with the closest driver to get you picked up as quickly as possible. As such, it is difficult to request a specific driver. But if you really need a specific driver, just pick up your phone and let us know, if the driver is available, we are more than happy to oblige your request.
After you travel
- Why was I charged a toll, surcharge, or fee?
Additional charges may apply to your trip in case of tolls, airport surcharges, or other fees related to the trip.
Tolls: If your driver pays a toll during your trip or may need to pay a toll to return after drop-off, then a charge for the toll may be added to your fare. The toll charge may not reflect the amount actually paid. For example, in some cities, tolls are charged at commercial rates regardless of the amount actually paid, or reflect an estimate due to fluctuations in the amount actually paid. Airport surcharges: In some areas, there may be a surcharge for pickups or drop-offs at the airport.
Other fees: You may also pay a surcharge or fee charged by your transportation provider for other costs or inconveniences such as a parking fee to enter a venue or if your driver may have a long return trip after drop-off. Depending on the charge and on the city, these amounts may be retained by your driver or may be passed to the airport or other third parties.
- Why am I being charged a soiling fee?
The drivers that we partner with work hard to maintain clean vehicles. A clean up fee for cosmetic or physical damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents will be assessed and charged when applicable. In most cases, this fee will not be above GBP75, but the exact amount depends on the extent of the damage. You will always receive an updated receipt with an explanation when this fee is being charged.
- I was charged incorrectly, how do I complaint?
You can find the breakdown of your fare by checking the receipt. You can also see the fare breakdown in the receipt sent to your email address. If you believe your fare was charged incorrectly, please contact us on +44 77700 56789 and help the advisor with details about the trip in question.
- Can I choose when to apply a promo to the trip?
Promo codes for your trip will automatically apply towards the next trip you take that meets the promotion's terms.
- How can I earn free rides?
You can earn free rides by inviting your friends to use our serivce. You can ask your invite code by calling us. Remember, personal invite codes should only be used for personal and non-commercial purposes. This means that you can share your personal referral code with your personal connections via social media where you are the primary content owner. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed. Lacaster Taxis reserves the right to blacklist you and revoke any referral credits if they were earned against our terms.